Holidaymaker FAQs | Off The Beaten Track | OTBT.co.nz
Holidaymaker FAQs

Frequently Asked Questions

If you are new to Off the Beaten Track follow the prompts to set up your free account. You will then be asked to confirm your booking dates, property and details and enter your payment details.
When you book a request to confirm will be sent to the landowner for acceptance. Your credit card will not be charged until the landowner has done this. (Landowners are responsible for keeping their calendars up to date, current availability is shown on the site at all times).

When confirmed you'll receive an email with all the details including all arrival and relevant contact details.
Before and during your stay you will be able to log in to view and send messages and communicate with the landowner directly.
We collect your credit card details at the time of booking, but we won't charge your card until the landowner has confirmed your booking.
OTBT accepts payments in $NZD only. If you're making a booking from another country, your payment will be converted into $NZD automatically.
OTBT accepts the three major credit card providers - Visa, Mastercard & American Express. Visa Debit & Mastercard Debit/Maestro is also accepted.
We do not save your credit card details on OTBT. Whenever you make a new booking your account details will help speed up the process for you but you will be asked to add your credit card details at each booking.
Your credit card details are kept secure with our secure payment provider. You will be emailed a booking acceptance/receipt at the time of a booking.
Cancellations can be organised through the holidaymaker dashboard. If you cancel after the booking has been accepted and confirmed, your booking will be subject to the terms of the cancellation policy selected by the host.
Please contact us on info@otbt.co.nz if you need any assistance.
Sorry, the answer is no. The person named on the booking must be partaking in the holiday.
You can however buy custom vouchers, contact us on info@otbt.co.nz to find out more.
This amount can be found on the booking payment page BEFORE you pay for your booking. This covers the costs of OTBT website and services, it is 5% of the total booking.