Help & Support > Policies > Cancellation Policy including Covid-19 Cancellations

Cancellation Policy including Covid-19 Cancellations

STANDARD CANCELLATIONS

There are four standard policies that we enforce to protect both landowners and guests

A landowner's cancellation policy is provided in the Booking Information screen in the booking process and is available in the Guest Dashboard once a booking has been made. By making a booking guests have agreed to accept the landowners cancellation policy.


  • Flexible - If you cancel at least 24 hours before your check in day and time, you'll receive a full refund (minus NZD $10.00 Stripe fee). If you cancel less than 24 hours before check in, there will be no refund.

  • Moderate - If you cancel at least 3 days before your check in day and time, you'll receive a full refund (minus NZD $10.00 Stripe fee). If you cancel less than 3 days before check in, there will be no refund.

  • Strict - If you cancel at least 7 days before your check in day and time, you'll receive a full refund (minus NZD $10.00 Stripe fee). If you cancel less than 7 days before check in, there will be no refund.

  • Very Strict - If you cancel at least 14 days before your check in day and time, you'll receive a full refund (minus NZD $10.00 Stripe fee). If you cancel less than 14 days before check in, there will be no refund.

The cancellation policy corresponds to the check-in date for your booking. You will get a full refund (minus the NZD$10.00 Stripe fee) if you cancel before midnight 00:00 the number of days before the check in date as specified by the cancellation policy selected.

Cancellations can be made by contacting [email protected] with your Booking Reference.

COVID-19 CANCELLATIONS

In case of covid self-isolation requirements and you are unable to travel, the following would apply:

  • If you are required to self-isolate, or have tested positive within 7 days prior to your stay, you must advise us of this as soon as possible by emailing [email protected] with your booking reference. We will provide you with the option of moving your booking to a later date within 12 months of the original booking. For cancellations, the standard cancellation policy for each property will apply.

    All cancellations can be made by contacting [email protected] with your Booking Reference

Published on 14 Sep 2022 by Dev LuminateOne