Help & Support
Why can't I pay a deposit for my trip?
You can only pay a deposit for a booking if it is more than 14 days from now. If you are selecting dates within the 14 days, you will need to pay the whole amount up front....
Paying a deposit for my trip
If you are making a booking that is more than 14 days prior to your stay, a deposit of 10% will be charged at the time of booking. We accept credit card or gift voucher for this payment.
If you are...
If I cancel my trip, will I get a refund?
If you cancel your trip more than 14 days before the start of your booking, then we will refund your deposit less the $10.00 Stripe fee.
If you cancel less than 14 days away from your booking, then...
How do deposits work if I am using a Gift Voucher?
If you want to pay for your booking using a gift voucher, then the amount you pay from the gift voucher goes toward the whole cost of the booking, not just the deposit.
For example, if the booking ...
What happens if you can't collect the balance from my card automatically?
We attempt to capture payments at approximately 4pm each day from the credit cards we have on file.
If this charge goes through with the bank without any problems, then the balance of the account w...
How do I update my saved payment information
We need to keep your credit or debit card on file so we can charge the remaining balance of your booking if you have only paid a deposit.
We securely store your card information with our payment p...