Help & Support
Why can't I pay a deposit for my trip?
You can only pay a deposit for a booking if it is more than 14 days from now. If you are selecting dates within the 14 days, you will need to pay the whole amount up front....
Pay a deposit for my trip
Now with Off The Beaten Track, if you are booking a trip and it is at least 14 days or more away, you pay a 10% deposit up front, and then the rest 14 days before the start of the trip.<br><br>
If I cancel my trip, will I get my deposit back
If you cancel your trip more than 14 days before the start of your booking, then we will refund your deposit less the booking fee.<br><br>
If you cancel less than 14 days away from your booking, th...
How does the deposit system work if I pay using a Gift Voucher
If you want to pay for your booking using a gift voucher, then the amount you pay from the gift voucher goes toward the whole cost of the booking, not just the deposit.<br><br>
For example, if the bo...
What happens if you can't collect the balance from my card automatically?
At 4pm on the date which is 14 days before the start of your booking, we will attempt to charge the card you have on file with us.
If this charge goes through with the bank without any problems, th...
How do I update my saved payment information
We need to keep your credit or debit card on file so we can charge the remaining balance of your booking if you have only paid a deposit.
We securely store your card information with our industry-...