What personal information do we collect from the people that visit our website, or blog?
When registering on our website (as a holidaymaker or a landowner), you may be asked to enter your name, email address, phone number, Business Name or other details to help you with your booking experience, or to register your business.
When do we collect information?
We collect information from you when you register on our site (as a holidaymaker or landowner), subscribe to a newsletter, fill out a form, open a support ticket or enter information on our site, or provide us with feedback on our products or services.
How do we use your information?
We may use the information we collect from you when you register, make a booking, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain site features in the following ways:
- To personalise the user experience and to allow us to deliver the type of content and product offerings which you are most interested in
- To improve our website in order to better serve you
- To allow us to respond to your customer service requests
- To administer a contest, promotion, survey or other site feature
- To quickly process your transactions
- To ask for ratings and reviews of services or products
- To follow up with you after correspondence (live chat, email or phone enquiries)
How do we protect visitor information?
Our website is scanned on a regular basis for security issues and known vulnerabilities to ensure your visit to our site is safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
What are Cookies and do we use them?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (Internet Explorer / Chrome etc) settings. Each browser is different, so check your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies (turn them off), some website features may be disabled. This may mean the users experience is less efficient and some of our website features may not function as intended.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Occasionally, at our discretion, we may include, utilise, or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Presently, our third-party external links are to: Alphabet Inc (Google, You Tube), Facebook Inc (Facebook, Instagram), Pinterest, Microsoft, Stripe, Tawk.to, WordPress, and Hotjar.
The Google services we have implemented on our website are:
- Remarketing with Google AdSense
- Demographics and Interests Reporting
To update your Google settings:
Users can set preferences for how Google advertises using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt-Out Browser add on.
How does our site handle ‘do not track’ signals?
We honour ‘do not track signals’ and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioural tracking?
We do not allow third-party behavioural tracking.
New Zealand Privacy Act 2020
The Privacy Act 2020 provides the rules in New Zealand for protecting personal information, and organisations are responsible for ensuring this happens.
The Privacy Act 2020 has 13 Information Policy Principles which we must comply with. There is a legal requirement for our organisation to report to the Office of the Privacy Commissioner if we have a notifiable privacy breach.
To comply with the Privacy Act 2020, we will take the following responsive action should a data breach occur:
- Notify all users within 7 days of the breach being recognised
- Provide regular updates, and actions undertaken to resolve the breach.
Should you or your business require access to your information to change, update, or to remove, please contact our Off the Beaten Track Support. See contact information below.
The Privacy Act 2020 allows the Privacy Commissioner to issue compliance notices to organisations should the requested user information not be provided.
New Zealand Unsolicited Electronic Messages Act 2007
The Unsolicited Electronic Messages Act prohibits the sending of spam with a New Zealand link (eg. messages sent to, from, or within New Zealand).
The Act refers to spam as 'unsolicited commercial electronic messages'. The Act covers email, instant messaging, and mobile/smart phone text (TXT). It does not cover Internet pop-ups, telemarketing, responses to a quote, confirming a previously agreed arrangement, warranty information, information about a business relationship, or products & services related to a previous transaction.
An electronic message is considered spam only if it is commercial in nature - for instance marketing or promoting goods, services, land, an interest in land, an investment opportunity or including a link to the afore mentioned categories.
Unsubscribing from our database
If at any time you would like to unsubscribe from receiving emails or newsletters, please contact us on [email protected]
OR follow the instructions at the bottom of the newsletter and we will promptly remove you from ALL correspondence.
Off the Beaten Track
E. [email protected]
P. 0800 682 869